Privacy Policy
This Privacy Policy explains what information CallerCore collects, how we use it, and the choices you have. It applies to callercore.com and the CallerCore AI phone-answering and automation service (the "Service").
1. Information We Collect
We collect information you provide directly and information generated through your use of the Service:
- Contact and business details you submit through forms, our chat assistant, demo bookings, or by contacting us — such as your name, business name, email address, phone number, industry, and the content of your messages.
- Call and communication data processed by the Service on your behalf when CallerCore answers or handles calls, including caller phone numbers, call recordings or transcripts where enabled, appointment details, and messages.
- Account and billing information needed to provide the Service and process payments. Payment card details are handled by our payment processor (Stripe) and are not stored by us.
- Technical and usage data such as pages visited, referring source, approximate location derived from IP address, browser type, and interactions with the site.
2. How We Use Information
- To provide, operate, and improve the Service, including answering and routing calls, capturing leads, and scheduling appointments.
- To respond to inquiries, schedule and conduct demos, and provide customer support.
- To send service-related communications, and — where you have opted in — marketing or follow-up messages. You can opt out at any time.
- To process payments and manage your account.
- To maintain security, prevent fraud and abuse, and comply with legal obligations.
3. AI Processing
Our chat assistant and call-handling features use third-party artificial-intelligence providers to generate responses. Information you submit through these features may be processed by those providers solely to deliver the Service. We do not sell this information.
4. How We Share Information
We do not sell your personal information. We share it only as needed to run the Service:
- Service providers that operate our infrastructure — including hosting, CRM/automation, voice and messaging, email delivery, AI processing, and payment processing — under agreements that limit their use of the data to providing services to us.
- Legal and safety disclosures where required by law, to enforce our terms, or to protect the rights, property, or safety of CallerCore, our customers, or others.
- Business transfers in connection with a merger, acquisition, or sale of assets, subject to this Policy.
5. SMS and Messaging Consent
If you provide a phone number and opt in to text messages, you consent to receive service and, where applicable, marketing messages from CallerCore. Message and data rates may apply. Message frequency varies. Reply STOP to opt out at any time, or HELP for assistance. Consent to messaging is not a condition of purchase. Mobile information will not be shared with third parties for their own marketing purposes.
6. Cookies and Analytics
We may use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can control cookies through your browser settings; disabling some cookies may affect site functionality.
7. Data Retention
We retain information for as long as needed to provide the Service, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, we delete or de-identify it.
8. Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
9. Your Choices and Rights
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications. Depending on your location, you may have additional rights under applicable law. To make a request, email support@callercore.com.
10. Children's Privacy
The Service is intended for businesses and is not directed to children under 13. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Policy from time to time. Material changes will be reflected by updating the date above and, where appropriate, by additional notice.
12. Contact Us
Questions about this Policy or your information can be sent to support@callercore.com.